Frequently Asked Questions

If there are other questions you would like to ask - about us, about our services or about your business challenges - please e-mail. One of our senior consultants will respond within one business day.
There is no obligation.

--------------------------------------------------------------------------------

INDEX

1. Why The Performance Surge... ?
2. Does My Company Have To Be In Trouble...?
3. Is Bottom Line Improvement The Only Measure ... ?
4. Do We Have To Do The Whole Program...?
5. What Other Services Do You Provide.... ?
6. What Is The Value Of The Diagnostic Service Alone...?
7. What Return on Investment Might I Expect?
8. Does my management team have to agree to the renewal program for it to work?

--------------------------------------------------------------------------------

1. Q. Why does the Renewal Process generate performance surges?
   A. Improved performance happens not because of any single strategy or tactic. Rather it happens because:

• The politics of the company become profoundly simplified;
• The focus of the company becomes clear to all without the usual emotional qualifiers;
• The goals of managers, personal and departmental, become aligned with the company’s goals at the emotional as well as intellectual levels;
• The senior people of the company, say the top 100 or 150 in a large company, become truly motivated to do whatever is needed and are willing to be accountable.
• Because of their renewed motivation and commitment, the managers and supervisors immediately begin to do things that improve performance.
• This generates a systemic improvement throughout the company.
• Systemic improvements show immediately on the bottom line.
• The program causes a profound change in the real drivers of corporate performance.

Back to Top

--------------------------------------------------------------------------------

2. Q. Does My Company Have To Be In Trouble... ?
   A. No! The majority of our clients are high performers to begin with. They just want to do much better. However we also do turnarounds though we prefer them to be preemptive turnarounds.

Back to Top

--------------------------------------------------------------------------------

3. Q. Is Bottom Line Improvement The Only Measure...?
   A. No! Performance improvement is the result of other, deeper, changes that occur in the inner life of the company. First, the Leading Performance Drivers change. Then the Leading Performance Indicators. Then the bottom line. See also:

   Surveys
   Management Benefits

Back to Top

--------------------------------------------------------------------------------

4. Q. Do We Have To Do The Whole Program...?
   A. No!

• The Diagnostic is available as a stand alone service.
• The Management Team can also undertake a short version tailored just for them.

Back to Top

--------------------------------------------------------------------------------

5. Q. What Other Services Do You Provide ... ?
   A. We are in general practice. We provide a full spectrum of traditional consulting services. Also we provide Corporate and individual Manager Coaching. See also:

Traditional Services, Unique Services, and CEO Coaching

Back to Top

--------------------------------------------------------------------------------

6. Q. Does the Diagnostic Service alone, without the rest of the program, provide specific benefits for an organization?
   A. Definitely yes! See also:

Back to Top

--------------------------------------------------------------------------------

7. Q. What Return on Investment Might I Expect?
   A. The first year ROI has always been greater than 10:1 in for-profit companies that undertake the whole program. 50:1 is not unknown.

Back to Top

--------------------------------------------------------------------------------

8. Q. Does my management team have to agree to the renewal program for it to work?
   A. Only the managing officer need make the commitment. The program itself causes the other managers to buy-in fully, whether they wanted to initially or not.

Back to Top

--------------------------------------------------------------------------------

Copyright � FitzGerald Associates,

www.ManagementConsultants.com All rights reserved. Revised: June 16, 2000.

If there are other questions you would like to ask - about us, about our services or about your business challenges - please e-mail. One of our senior consultants will respond within one business day.
There is no obligation.